Frequently Asked Questions
Frequently Asked Questions (FAQs)
Do you ship outside of Germany?
No. Currently, we only ship within Germany to ensure fast and reliable delivery to our customers.
How long will it take to receive my order?
Orders are processed within 1–2 business days.
Delivery typically takes 2–4 business days after your order has been shipped.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order size and delivery location within Germany.
We occasionally offer free shipping promotions—check our homepage for updates.
Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a tracking number so you can monitor its progress.
What types of hangers do you offer?
We offer a range of high-quality hangers, including:
- Wooden hangers for suits, jackets, and heavy clothing
- Slim plastic hangers for everyday tops and shirts
- Velvet non-slip hangers for delicate items
- Children’s hangers in smaller sizes
Check our Size Guide for more details.
What payment methods do you accept?
We accept secure payments via:
- PayPal
- Credit/debit cards (processed securely through Shopify Payments)
What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and with tags attached.
To start a return, email us at contact@ireniom.shop.
My package arrived damaged. What should I do?
Please contact us within 48 hours of receiving your package at contact@ireniom.shop, and include photos of the damage. We’ll resolve it quickly with a replacement or refund.
Can I exchange items?
We don’t process direct exchanges. The fastest way is to return the unwanted item (within 30 days) and place a new order.
Do you offer bulk or wholesale orders?
Yes! If you’d like to purchase hangers in bulk for businesses, hotels, or events, please email us at contact@ireniom.shop for a custom quote.
How do I choose the right hanger size?
Visit our Size Guide page for detailed recommendations for men’s, women’s, and children’s clothing.
Contact Information
Support 24/7
Trade Name: Ireniom
Phone: +49 15212872213
Email: contact@ireniom.shop
Address: Stitzenburgstraße 11, 70182 Stuttgart, Germany
Business Days: Monday to Friday (9:00 AM - 5:00 PM)