At ireniom.shop, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a smooth and easy return or refund process.
✅ Eligibility for Returns
To be eligible for a return, please ensure that:
- The item was purchased directly from https://ireniom.shop
- The return is requested within 30 days of receiving your order
- The item is unused, in its original packaging, and in the same condition as received
🔁 How to Initiate a Return
To start a return, please contact our customer support team at:
📧 Email: support@ireniom.shop
Please include your order number, product name, and a brief reason for the return. We will reply with return instructions and, if applicable, a return shipping label.
💸 Refunds
Once your return is received and inspected:
- We will notify you via email regarding the status of your refund
- If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days
🔄 Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@ireniom.shop with your order number and issue.
❗ Non-Returnable Items
The following items are non-returnable:
- Items purchased on clearance or final sale
- Items that have been used, damaged, or altered after delivery
- Gift cards
📦 Return Shipping Costs
- If the return is due to an error on our part (damaged, defective, or wrong item), we will cover the return shipping cost.
- For all other returns, the customer is responsible for return shipping.
📍 Lost or Damaged Returns
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if it’s lost or damaged in transit.
📞 Need Help?
If you have any questions about your order, return, or refund, don’t hesitate to reach out:
📧 Email: support@ireniom.shop
🌐 Website: https://ireniom.shop
Thank you for shopping at ireniom.shop — we value your trust and are committed to delivering a reliable and satisfying shopping experience.
Contact us
Support Time: 24/7
Store Name: ireniom
Store Phone: +1 682-837-0339
Store Email: support@ireniom.shop
Store Address: 282 Franklin Ave, Brooklyn, NY 11238, USA