At Jiokulm.shop, we want to ensure that your shopping experience is smooth and hassle-free. Below, you’ll find answers to some of the most commonly asked questions regarding our store policies, products, and services.
Ordering & Payments
Q: How can I place an order?
A: You can place an order directly on our website Jiokulm.shop. Simply browse our collection, select your desired sweater, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 12 hours of placement. Please email support@jiokulm.shop as soon as possible.
Shipping & Delivery
Q: Do you offer international shipping?
A: Currently, we ship only within the USA. We are working on expanding our services.
Q: How long does shipping take?
A: Orders are processed within 1-3 business days and typically delivered within 5-7 business days.
Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking number via email.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for unworn, unused items in their original packaging.
Q: How do I request a return?
A: Email support@jiokulm.shop with your order number and reason for return. Our team will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive the returned item.
Warranty & Product Issues
Q: Do your sweaters come with a warranty?
A: Yes! We offer a 30-day limited warranty covering manufacturing defects.
Q: What should I do if I receive a defective or wrong item?
A: Contact us immediately at support@jiokulm.shop with your order details and photos of the issue.
Customer Support
Q: How can I contact customer support?
A: You can reach us via email at support@jiokulm.shop. Our support team is available 24/7.
Q: Do you offer live chat or phone support?
A: Currently, we offer email support only. We aim to respond within 24 hours.
Miscellaneous
Q: Do you offer gift wrapping?
A: At the moment, we do not offer gift wrapping services.
Q: Do you have a physical store?
A: No, we are an online-only store based in Brooklyn, NY.
Q: Are there any promotions or discounts?
A: Yes! Subscribe to our newsletter for exclusive deals and updates.
Contact Us :
Support Time: 24/7
Store Name: ireniom
Store Phone: +1 682-837-0339
Store Email: support@ireniom.shop
Store Address: 282 Franklin Ave, Brooklyn, NY 11238, USA