At Jiokulm.shop, we stand behind the quality of our sweaters and are committed to ensuring customer satisfaction. Our Warranty Policy provides coverage for manufacturing defects and workmanship issues to give you peace of mind when shopping with us.
Warranty Coverage
Our sweaters are covered under a 30-day limited warranty from the date of delivery. This warranty applies to:
- Manufacturing Defects – Issues with stitching, fabric, or craftsmanship.
- Material Defects – Faults in fabric quality, such as excessive pilling or fraying.
- Structural Integrity – Problems with seams, buttons, or zippers due to poor workmanship.
What Is Not Covered?
Our warranty does not cover the following:
- Normal wear and tear, including fading or shrinkage due to washing.
- Damage caused by improper care, negligence, or accidents.
- Modifications or repairs made by third parties.
- Damage from external factors like heat, fire, or chemical exposure.
How to File a Warranty Claim
To submit a warranty claim, follow these steps:
- Contact Us – Email us at support@jiokulm.shop with the subject “Warranty Claim.”
- Provide Details – Include your order number, a description of the issue, and clear photos.
- Review Process – Our team will assess the claim within 3-5 business days and determine eligibility.
Warranty Resolution
If your claim is approved, we offer the following solutions:
- Replacement – A new sweater of the same style and size.
- Repair – If possible, we will fix the defect.
- Refund – If no replacement or repair is available, we will issue a refund.
Return Shipping
- If your claim is approved, we will provide a prepaid return shipping label.
- Ensure the sweater is packaged securely before sending it back.
Limitations of Liability
Jiokulm.shop’s liability is limited to the original purchase price of the item. We are not responsible for any incidental or consequential damages related to product use.
Contact Us :
Support Time: 24/7
Store Name: ireniom
Store Phone: +1 682-837-0339
Store Email: support@ireniom.shop
Store Website: https://ireniom.shop/
Store Address: 282 Franklin Ave, Brooklyn, NY 11238, USA